We accept Credit / Debit cards (Visa, MasterCard, American Express, Discover, JCB) as well as PayPal and After Pay.
Will my credit card information be safe?
At Equal Hands. Your personal online security is important to us. We use Shopify, a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. If you prefer, you may place your order by telephone with our customer service team.
Please note that first-time orders must be shipped to the billing address associated with the payment method.
If you return an item for credit, it can be used for any and all future orders, and it does not expire for five years. Site credit will be automatically deducted at checkout the next time you shop.
Equal Hands may offer promotions from time to time, which will be sent through our online Newsletters or our Brand Ambassadors. Promotional codes must be applied during checkout and have an expiration date and possible transactional restrictions. The expiration date and restrictions can be found in the fine details listed beneath the promotional offer. Only one promotional code may be applied to an order.
Promotions are restricted from use in the following categories: sale items and previous purchases.
How do I purchase a gift card?
You can purchase a gift card here. Gift cards can be purchased in $100, $250, $500, $1000, and $2000 denominations. Promotions and store credit cannot be applied to the purchase of an Equal Hands gift card. Gift cards credit lasts for 5 years from date of purchase.
All of our gift cards are electronic to reduce the wasteful production of plastic gift cards that serve no purpose.
How do I redeem my gift card?
To redeem your gift card, apply [the code] to your Equal Hands account at checkout. Once your gift card has been added to your account, you can then apply it to your purchase. Any remaining balance on your gift card will be safely stored in your Equal Hands account for future use.
Where can I find the balance of my gift card?
You can visit your account settings to check the current balance of your gift card and your Equal Hands account credit balance.
Do gift cards expire?
Gift cards expire 5 years from the date of purchase.
Can I cancel or return a gift card?
Gift cards cannot be canceled, refunded, or exchanged for cash.
Can I return an item purchased with a gift card?
Qualifying purchases made with gift cards can be returned and will be refunded as credit to your Equal Hands account. Please see our return policy for more information.